Official Policy Documentation
Effective date: Sept. 25, 2026
Customer Support & FAQ
Need help with ClearSpend, receipts, Clio AI, subscriptions, or offline data? We are here to assist.
Direct Contact
- Email our support team directly at omar.mahmoud1@yahoo.com for technical help, billing questions, or feedback.
- We typically respond within 24 to 48 business hours.
- Please do not email sensitive personal details, passwords, or full credit card numbers.
ClearSpend Plus Subscriptions & Restoring Purchases
- In-app purchases are securely processed by Apple App Store and Google Play Store.
- To restore purchases on a new phone: Open ClearSpend > Settings > Plus > 'Restore Purchases'.
- To cancel auto-renewal: Manage subscriptions directly in iOS Settings > Apple ID > Subscriptions or Google Play > Subscriptions.
Troubleshooting & Frequently Asked Issues
- Offline entries: If offline, receipts, voice, and manual entries remain saved locally and sync automatically when internet connectivity returns.
- AI Credits: Free users receive 5 welcome credits. Additional credits can be earned anytime by watching rewarded ads in the Points hub.
- Excel Export: Generate an audit-ready 14-sheet XLSX workbook directly from Settings > Data & Privacy > Export All Data.
Need further assistance or wish to exercise data rights?
Contact our support and data team directly at: omar.mahmoud1@yahoo.com.